Typical Course Content

This course is designed for personal assistants and secretaries who need to use English at work.

Each course is tailored to the particular working contexts of the course participants. Typically it covers:

• telephoning
• business correspondence including the writing of letters, emails and faxes
• memos and reports
• meetings: agendas and minutes etc.
• greeting and dealing with clients and visitors
• making arrangements and preparing schedules

Course Outcomes

By the end of the course, you will be able to:

• communicate in English more effectively and confidently overall
• correspond effectively in emails, faxes and letters
• communicate effectively on the telephone in English
• write memos and reports accurately using appropriate style and register
• make arrangements (eg for meetings and conferences) in English